This policy explains how to request a return, report an order problem, request an exchange where available, and receive an approved refund.

01. Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions below. Contact support before the 30-day period expires.

02. Starting a Return

Before sending an item back, contact support and provide your order number, product name, reason for return, and relevant photographs or videos where appropriate. For a damaged, incomplete, or incorrect order, include photographs of the item, outer packaging, and shipping label where possible. Wait for review and instructions before shipping anything back.

03. Return Eligibility

Except where an item is damaged, defective, incorrect, incomplete, or otherwise protected by law, a preference-based return should generally be unused, in its original condition, complete, unaltered, and returned with original parts, accessories, inserts, and protective packaging where reasonably possible. Include proof of purchase or the order number. Opening the shipping carton does not automatically make a product ineligible if the product itself remains unused, complete, and undamaged.

For vinyl records, listening accessories, and electronic products, avoid playing, installing, or altering an item if you intend to request a preference-based return. Return eligibility may depend on condition, packaging, hygiene, or safety considerations where lawful and disclosed. This policy does not remove rights that applicable law does not permit us to exclude.

04. Product Appearance & Specifications

vdoij™ focuses on vinyl and listening-lifestyle products and accessories. Minor differences in color, finish, texture, packaging, or appearance may occur because of production batches, lighting, photography, or screen settings. Dimensions and weights may be subject to reasonable manufacturing variation. These minor differences are not necessarily defects if the product remains materially consistent with its description. Contact support if an item is materially different from the listing.

05. Return Authorization & Address

Do not automatically send merchandise to the registered business address. Once a return request is approved, support will provide the appropriate return destination and instructions. Unauthorized returns or parcels sent to an address not provided by support may be delayed, rejected, lost, or ineligible for processing.

06. Non-Returnable Items

Certain items may not qualify for preference-based returns because of personalization, condition, safety, or other legitimate considerations. These may include customized or personalized products, gift cards, products clearly marked “Final Sale” or non-returnable before purchase, items materially altered or damaged after delivery for reasons unrelated to an original product problem, items with missing components, and items that cannot lawfully be returned for hygiene or safety reasons where such restrictions apply and were disclosed. Discounted items remain eligible unless clearly identified as final sale or non-returnable. Applicable consumer rights remain unaffected.

07. Damaged, Defective, Incorrect, or Incomplete Orders

Inspect your order promptly. If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery. Include your order number, a description of the issue, and clear photographs or videos. After a problem attributable to us is reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution without additional costs caused by that error.

08. Return Shipping Costs

For preference-based returns, the customer is generally responsible for return shipping costs. If we confirm that an item was damaged, defective, incorrect, incomplete, or materially different because of an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error. Original shipping charges are generally not refundable for preference-based returns. Eligible original shipping charges will be addressed where the return results from a confirmed error attributable to us. No restocking fee is charged for an approved return.

09. Returning the Package

For preference-based returns, use a reliable shipping service with tracking and retain the receipt and tracking number. We cannot guarantee receipt of a package sent without tracking or to an address not provided by support. The customer is generally responsible for a preference-based return package until it reaches the approved destination.

10. Inspection & Refund Timing

An approved return may be inspected after arrival to confirm the return conditions have been met. Once received, inspected, and approved, the eligible refund is normally initiated to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the credit.

11. Refund Method

Approved refunds are normally issued to the original payment method. If it cannot accept the refund, support will work with the payment provider to determine an appropriate alternative where permitted. Depending on the circumstances, a refund or replacement may sometimes be provided without requiring the item to be returned.

12. Exchanges

Exchanges depend on current inventory and product availability. If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order.

13. Order Cancellation

Submit cancellation requests as soon as possible. We will make reasonable efforts to cancel before fulfillment begins, but cancellation cannot be guaranteed after processing, packaging, shipment preparation, or dispatch starts. No cancellation fee is charged when an order is successfully canceled before fulfillment.

14. Consumer Rights

This policy describes standard procedures and does not limit rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.