01. Order Processing

After payment confirmation and any necessary verification, orders are normally prepared within 2–4 business days. During holidays, promotions, or unusually high order volume, processing may take up to 5 business days. Business days generally exclude Saturdays, Sundays, and applicable public holidays. Processing and carrier transit are separate periods.

02. Estimated U.S. Delivery

For standard shipping to supported United States addresses, estimated carrier transit is generally 10–15 business days after dispatch. Total delivery time includes processing and transit. Estimates are not guaranteed arrival dates. Weather, carrier disruption, holidays, customs, remote destinations, or other circumstances outside our reasonable control may affect delivery.

03. Shipping Charges

Available shipping methods and charges are calculated based on destination and service availability and displayed at checkout before payment.

04. Fulfillment & Shipping Origin

Depending on inventory, product location, package requirements, and destination, orders may be fulfilled from our facilities or designated fulfillment partners. The parcel’s shipping origin may differ from the registered business address. Items in one order may occasionally ship separately and have different tracking numbers.

05. Tracking

Once dispatched and tracking is available, shipping details are normally sent to the email address entered at checkout. The carrier may need additional time after a label is created before the first tracking movement appears.

06. Address Changes

Check your name, address, apartment or unit number, postal code, and contact information before submitting the order. If you find an error, contact support as soon as possible. We will make reasonable efforts to update an address before fulfillment begins, but cannot guarantee changes after processing or shipment preparation. Reasonable reshipping costs may apply when an incorrect or undeliverable address supplied by the customer causes a parcel to be returned and sent again, subject to applicable law.

07. P.O. Boxes, APO/FPO & U.S. Territories

Availability depends on the product, destination, and carriers available at purchase. If an address is supported, an available shipping option will normally appear at checkout. If no option appears, delivery to that address may not be available.

08. Delayed or Inactive Tracking

Temporary gaps may occur while a parcel moves between facilities or carriers. If tracking has not updated for an extended period or the shipment appears significantly delayed, contact support with your order and tracking numbers. We will review the information and, where appropriate, contact the carrier or fulfillment provider.

09. Lost Shipments

If a package appears lost in transit, contact support with your order number and tracking details. After reviewing the tracking information and circumstances, we will provide an appropriate replacement, refund, reshipment, or other reasonable solution where the loss is confirmed.

10. Delivered but Not Received

If tracking shows “Delivered” but you cannot find the parcel, check the delivery area, mailbox, household members, building reception, neighbors, and carrier where appropriate. If it remains missing, contact support. A “Delivered” status does not automatically prevent review of a claim.

11. Damaged, Incomplete, or Incorrect Orders

Contact support promptly if an order arrives damaged, incomplete, incorrect, or materially different from the listing. Provide your order number, description of the issue, photographs or videos of the product and issue, and images of the packaging and shipping label where appropriate. After an issue attributable to us is confirmed, we will provide an appropriate solution without additional costs caused by that error. Inspect records, accessories, and electronic products on arrival. Do not connect or use an item that appears damaged.

12. International Delivery & Import Charges

Where delivery outside the United States is available, shipping options appear at checkout. International destinations may impose customs duties, import taxes, brokerage fees, or similar charges. Unless checkout clearly states these costs are included, charges imposed by a government, customs authority, carrier, or broker are generally the recipient’s responsibility.